EireBreeze | Policy Center

Store Policies

This page outlines our key legal, privacy, and customer service policies.

Privacy Policy

Last updated: June 18, 2025

This Privacy Policy explains how eirebreeze (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website (eirebreeze.com) and services. We comply with the GDPR and Irish Data Protection Act 2018.

  • Data Collected: Name, contact details, order info, and technical data (IP, browser, etc.).
  • How Collected: Via order forms, Contact Form 7, account registration, and cookies.
  • Third Parties: Namecheap (hosting), Cloudflare (security), Zoho Mail (email), Shopify (checkout), Contact Form 7, CookieYes, Loginizer, WP Armour.
  • Purpose: To process orders, respond to queries, secure the site, and comply with legal obligations.
  • Retention: Data is kept only as long as necessary for the above purposes or as required by law.
  • Your Rights: Access, rectify, erase, restrict, object, and data portability. Email [email protected] to exercise your rights.
  • Lawful Basis: Contract, consent, and legitimate interest.

For more details, or to make a data request, contact [email protected].

Terms of Service

By using this website, you agree to our terms. Orders are processed via Shopify (shop.eirebreeze.com), while informational pages are hosted on WordPress. Please review all terms before making a purchase.

  • Use of the site is at your own risk. We are not liable for indirect damages.
  • All content is for informational purposes only.
  • Shopify checkout is subject to Shopify’s own terms and privacy policy.
  • Returns, refunds, and shipping are governed by the policies below.

For full terms, contact [email protected].

Return & Refund Policy

We offer a 30-day return policy. Items must be unused, in original packaging, and with proof of purchase. To start a return, email [email protected]. Returns: Greendale, Dublin, D05 R851, Ireland.

  • Damages: Contact us immediately if your item is defective or incorrect.
  • Exceptions: Custom/personal care goods, hazardous materials, sale items, and gift cards are non-refundable.
  • Exchanges: Return the item and place a new order.
  • EU 14-day cooling-off: EU customers may cancel/return within 14 days for any reason.
  • Refunds: Approved refunds are processed within 10 business days.
  • Prana Warranty: Warranty claims per prana.com/service. Proof of purchase required.
  • EU ODR: You may use the EU Online Dispute Resolution platform.

Shipping Policy

Effective Date: June 18, 2025

We ship to addresses within the Republic of Ireland only. Free standard shipping on all orders.

  • In-stock: 1–3 business days
  • Imported: 14–35 business days

Tracking is provided by email. For issues, contact [email protected] within 48 hours.

Contact Information

GDPR Compliance Statement

We process personal data in accordance with the GDPR and Irish Data Protection Act 2018. You have the right to access, rectify, erase, restrict, object, and data portability. To exercise your rights, email [email protected].

Accessibility Statement

We are committed to digital accessibility for all users. If you encounter accessibility barriers, please email [email protected]. We are continually improving our site for inclusivity.